Career

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Primary Function:

Acts as the technical specialist and primary customer support contact to independently diagnose and

complete repairs to products at a single customer site

Duties & Responsibilities:

  • Independently performs diagnostics and completes repairs on equipment at customer site
  • Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime
  • Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts
  • and tool lists, etc
  • Manages parts and spares inventory at the work site
  • Escalates unresolved issues to product specialists / Supervisor
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Identifies additional sales and service opportunities with customer
  • Completes training in line with skill and business requirements
  • Maintains work area and tools for cleanliness and proper operation
  • Ensure adherence to all relevant Health Safety &Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications and Competencies:

  • Ability to train Service Personnel to develop their diagnostic skills
  • Able to identify opportunities for work process improvements and recommend appropriate action
  • Able to develop and maintain productive working relationships
  • Ability to prepare reports providing feedback on service interventions
  • Able to collect and report data required for business analysis
  • Ability to identify and resolve product failures relating to and impacted by component failure
  • Ability to guide / coach other service technicians through complex service interventions and diagnostic issues
  • Able to lead meetings with customers
  • Can resolve complex technical problems
  • Ability to identify and up sell further service and repair opportunities.

Minimum Requirement

  • Apprentice Certified Power Generation or Engine Technician
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit (Preferred)
  • Significant field service work experience
  • Extensive knowledge of power generation and/or engine products
  • Basic understanding of competitors and typical industry practices
  • Experience providing technical advice and coaching to more junior technicians (preferred)
  • Good communications, presentation and interpersonal skills.
  • Willingness to travel within the region and in different work environment.
  • Significant field service work experience

Primary Function:

Completes troubleshooting, repairs and rebuilds on engine products in a service workshop

independently while coaching and developing less experienced technicians

Duties & Responsibilities:

  • Applies documented procedures and policies to perform diagnostics and complex repairs
  • Performs preventative maintenance based on assessment of engine
  • Completes required documentation, such as work completed documents, time sheets, warranty claims and quality forms, via handwritten or business system input screens
  • Completes training in line with skill and business requirements
  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc
  • Maintains work area and tools for cleanliness and proper operation
  • Adheres to and ensures adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Qualifications and Competencies:

  • Ability to train Service Personnel to develop their diagnostic skills
  • Able to identify opportunities for work process improvements and recommend appropriate action
  • Able to develop and maintain productive working relationships
  • Ability to prepare reports providing feedback on service interventions
  • Ability to identify and resolve engine system failures relating to and impacted by component failure
  • Ability to guide / coach other service technicians through complex service interventions and diagnostic issues
  • Can resolve complex technical problems
  • Ability to identify and up sell further service and repair opportunities.

Minimum Requirement

  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit (Preferred)
  • Advanced level knowledge of and/or experience with engine products
  • Experience providing technical advice and coaching to more junior technicians (preferred)
  • Able to work independently, prioritize and develop initiatives.
  • Good communications, presentation and interpersonal skills.
  • Willingness to travel within the region and in different work environment.

Primary Function:

Manages and develops customer relationships to achieve sales goals within an assigned sales territory or account in a business to customer environment.

Duties & Responsibilities:

  • Sells company products and services by developing new prospects and accounts.
  • Achieves sales targets and ensures customer satisfaction.
  • Develops relationships to generate customer goodwill and loyalty.
  • Supports negotiations according to company guidelines.
  • Identifies, researches, and contacts prospective customers and builds positive relationships that will generate future sales and repeat
  • business.
  • Responds to customer concerns about the company and its products.
  • Drives utilization of Cummins tools and processes (i.e. Customer Relationship Management, Customer focus Six Sigma).

Qualifications and Competencies:

  • Focus On Customer Needs – Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation.
  • Account Planning – Able to identify support needs or service improvement needs of a customer. Can write goal statements that are specific, measurable, actionable, realistic and time based. Able to execute a strategy. Able to identify initiatives that will lead to achieving defined goals. Able to apply measures and track progress toward the goal. Familiar with Customer Market Profitability tools that can be utilized during account planning.
  • Manage Customer Relationships – Has established rapport, delivered on commitments, and developed a positive relationship with customers.
  • Uses appointment tracking system, documents call plans, meeting notes and action items.
  • Sales Negotiations – Basic understanding of negotiating tactics and the concept of power in a negotiation.

Minimum Requirement

  • University or college degree in the field of Sales or Marketing, or an acceptable combination of education and experience.
  • Able to work independently, prioritize and develop initiatives.
  • Good communications, presentation and interpersonal skills.
  • Willingness to travel within the region and in different work environment.

Primary Function:

Manages the day-to-day operations at a defined location; responsible for all functions and financial metrics in a specific branch with multiple lines of business.

Duties & Responsibilities:

  • Responsible for all functions and financial metrics for the branch.
  • Provides input into the Annual Operating Plan; manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
  • Provides input into annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the branch.
  • Develops an understanding of Cummins’ business in the region, globally, and across all business units.
  • Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
  • Manages customer service through Branch operations; implements and enforces use of defined service processes.
  • Manages warranty submission and rejection for the branch; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and manages process improvements within the branch.
  • Manages compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits.
  • Ensures that employees understand Cummins’ culture of corporate responsibility.
  • Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
  • Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for direct reports.

Minimum Requirement

  • University or college degree in the field of Sales or Marketing, or an acceptable combination of education and experience.
  • Strong leadership and result oriented.
  • Able to work independently, prioritize and develop initiatives.
  • Good communications, presentation and interpersonal skills.
  • Willingness to travel within the region and in different work environment.

Responsibilities:
• Coach to carry out routine maintenance, emergency repairs, installations and operation training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
• Respond effectively and professionally to all customer requests for service and support (telephone and e-mail).
• Provide customers and head office with a clear and accurate service report for all work carried out.
• Maintain and replenish personal stock of service parts & toots.
• Expected to work with the Sales/Specialist Team to develop both sales and service businesses in the territory.
• Ensure an effective liaison with other departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support.
• Inform Product/Sales Manager of all customer complaints and escalations, and follow-up till each logged case is completed.
• Take the initiative to continually enhance and develop knowledge and understanding of the complete product range.

Qualification:
• Male, aged 30 – 40 years.
• Bachelor’s Degree in Engineering (Mechanical or Electronic)
• At least 5 years’ experience in machines, facilities and utilities maintenance, energy conservation, and Preventive Maintenance.
• Enthusiastic and able to work under time constraint, tight due and pressure with analytical thinking and problem solving skills.
• Self-motivation, self-disciplined and the ability to work with minimal supervision
• Quick to learn new skills
• Good practical skills and a methodical approach to resolving problems
• Ability to work under pressure against tight deadlines
• Good communication and interpersonal skills.

Responsibilities:
• Support machine maintenance at client’s site(machine installation, repair, inspection, etc.)
• Provide technical information and advice to client.
• Handling complaint and dealing with customer’s onsite for machine & spare parts problem.
• Prepare report to manager directly.
• Perform other duties assigned.
• Shall render advice to internal and external customer as and when required, as well as support sale team.
• Machinery engineering support.

Qualification:
• Diploma or higher in Mechanical /Electronic or a related field.
• At least 1 years working experience in Technical & Service or Maintenance field.
• Strong understanding of heavy is prefer
• Able to travel upcountry.
• Have driving License.